Help Center
FAQ
It's a common question, and the most common reason is:
If the tracking page shows "Pending" then our system may have picked up the wrong courier for your package. If the shipment is under 48 hours old, one of our staff will check on this and update your tracking page to the correct courier within the next 48 hours. This applies to all orders apart from UK bound orders where we can't track Royal Mail tracking numbers on our system, instead please use: https://www.royalmail.com/track-your-item#/
In order to track your shipment, please visit your order confirmation page from your confirmation email and then click your tracking number to be taken to the correct tracking page. Your order confirmation page can be found by clicking the 'View order' button in your initial email you received when you purchased.
Please note that the processing time for most items is between 1 to 3 days although we aim to ship out all orders within 24 hours. You will receive the tracking number after the processing time, when the item leaves the warehouse. Our team will notify you if there is a problem with dispatching your item.
Most of our products have a processing time of 1 to 7 business days depending on the item, during which you can email us about changing or cancelling your order. If the item has already shipped, you won't be able to cancel an order and it will have to be returned to our warehouse in order to receive a full refund. The item must be in it's original packaging.
There are three main reasons why a order can be cancelled:
Warehouse issues: Unexpected stock shortage may occur.
Payment method issues: The payment method used was declined or the transaction didn't go through.
Legislative issues: Some items cannot be shipped to certain regions in the world due to legislative restrictions.
If your order was cancelled due to stock shortage or legislative restrictions, we will automatically offer you a refund. In case of a refund, the payment should be refunded to your account within 1 to 3 business days, depending on the payment method used.
If you entered a discount code at checkout and the discount was not applied, please contact us here, we will refund the difference if the discount code is valid.
Our standard shipping time is 1 to 2 weeks for most items. Please refer to each item's description for more specific shipping time estimates or our shipping page.
We ship our products worldwide. However, some products cannot be shipped to certain countries or regions in the world due to legislative restrictions. If a product cannot be shipped to your country due to legislative restrictions, we will cancel the order and offer you a refund immediately.
Standard shipping is free on all items.
We do provide other paid shipping options on certain items and these options can be seen at the 'Shipping' stage of checkout.
Yes, we ship to both home addresses and P.O. boxes.
Yes, we can ship to military addresses. Please note that occasionally we may not be able to give accurate shipping times as the item may be in transit for a long time to an unspecified location. If you don't mind waiting, we would be happy to ship to you.
Yes. If your order includes tracked shipping, we will send you the tracking number as soon as the item leaves our warehouse. You can use this page to track your order after you receive the tracking number.
Yes on certain items we do offer express shipping. Once a product is added to cart, initiate the checkout proceedure and all shipping options will be shown to you on step 2 titled: 'Shipping'.
If the parcel requires a signature from the receiver, and you are not at home at the time of the delivery, the parcel will be stored at the local post office. In this case, you will have to pick it from the post office. Otherwise, if the item doesn't require a signature and you have specified a safe place with your local post office, they will deliver it there for you.
Parcels will not be automatically forwarded to your new address. We recommend you contact your local post office for package forwarding services that will ensure your item gets forwarded.
Many mail services such as USPS, FedEx, UPS, Royal Mail and more will provide package forwarding services if you get in touch with them directly as we are unable to arrange this for you.
If your item arrived damaged, please contact the courier first and request a claim number. We also require a picture of the damaged item. Once you have the claim number and the picture please send us a message here, and we can send you a new item.
If you received the wrong item, please contact us here with images of the shipping label as well as the product received.
If you're unsatisfied with your items, please contact us here and we will let you know the return address for your particular item.
Please note that we can only accept returns if the item is unused and in its original packaging.
We do not issue refunds if the item has been shipped out unless the item is deemed as lost. If the item is damaged, you are unsatisfied with your order, or you received the wrong item, we can either resend another item, or in certain circumstances offer a refund.
All return shipping fees are the responsibility of the buyer. Shipping costs paid are non-refundable unless the item is lost in transit.
Once the returned item arrives back to the warehouse, it has to be inspected. After the inspection, we will notify you of the refund via email. The refund can and will only be processed back onto the payment method used at checkout. Refunds can take 3-5 business days to clear into your bank account.
Please not that the inspection and refund offering process can take between 1 and 10 business days.Shopsta offers a 14 day return policy. We can only accept returns that are sent back (the date you dispatch back to us) within 14 days from the date which they are delivered.
We recommend using a trackable delivery method for returns to ensure both parties can prove items have been returned.
If you haven't heard from us within 10 business days from the moment the returned items reached our warehouse, please contact us here as soon as possible. If you have received an email stating the refund has been processed, please wait up to 7 business days from that email before contacting us.
We accept PayPal, Apple Pay, and most major credit or debit cards including Visa, Mastercard & American Express.
Please contact us within 24 hours after placing an order with the correct shipping address. Please include the updated shipping address in your first email. Any corrections made after 24 hours may not be possible, and your order might end up at the wrong address. Please note that if you paid via PayPal, we must ship the item to the address listed. In cases of wrong address via PayPal orders, we must cancel the order and process a new one.
Please get in touch with us here if you want to change any contact details on your account.
If you don't want to receive newsletters and other promotional materials from us on your email, please contact us here and we'll remove your address from the mailing list.
If you are a blogger or social media influencer, please leave us a message here. Don't forget to mention your name and relevant social media handles.
If you have any questions, issues, or just want to say hi, please drop us a line here.